Professional, personable and resilient are the three words that come to mind when I think of Ernesto. Ernesto was retained to deliver the full integration of the HRIS and Payroll system. there were many candidates up to the task. However, we knew that the more significant challenge would be around change management, training of the staff that were exhibiting change fatigue, and meeting the pressing timelines. Ernesto quickly proved himself: established key relationships, tailored his communications to various stakeholders, ensured the continuous stream of updates, and showcased his SME in the system by producing highly effective distilled training guides for all of the affected groups. Suffice to say, no project is without a hiccup, what was important is that Ernesto remained professional and tirelessly engages with the parts of the organization that requires more help.